Q: Does KISR provide sampling services?

A: KISR provides sampling services in selected areas only.

Q: Does KISR issue any certification of the quality of the sample?

A: No, KISR does not issue such certification. However, KISR does provide an analysis report that is accepted by most national and international agencies.

Q: Can I use the analytical results in legal disputes?

A. Neither KISR nor its employees give any warranty, express or implied, or assumes any legal liability for the accuracy or utility of any information, output, process or data disclosed. 

Q. Who should be contacted regarding sample-and analysis-related matters?

A: The concerned research center or sector

Q: Are there any specific procedures for preparing samples before submission?

A: Samples should be properly packed and labeled. Specific procedures for sample preparation can be discussed with the Quality Control and Quality Assurance Section via the previously mentioned contact information.

Q: Where can I submit samples?

A: Samples should be submitted to KISR's Quality Control and Quality Assurance Section.

Q: What is required along with the samples?

A: A letter from the company requesting the required analysis should accompany any samples submitted for testing.

Q: Is there any minimum charge for testing?

A: Charges will be determined on a case-by-case basis.

Q: Can I have more than one test conducted on the same sample?

A: Yes, it is possible to carry out more than one test on the same sample, depending on the nature of the test and quantity of the sample.

Q: What is a blank sample? Why is it reported with my sample results?

A: A blank sample is a sample that does not contain the actual analyte. However, it contains all of the other components that the actual sample does, and is prepared in the same way as the actual sample is prepared. It is reported for correction and calibration of the values for the actual sample.

Q: How many days will it take to complete the analysis?

A: Normally analyses will be completed within 8–10 working days of receipt of the samples, depending on the number of samples and types of analytical methodologies to be used.

    Urgent analyses can be completed within 4–5 working days of receipt of the samples, depending on the number of samples and types of analytical methodologies to be used. The price is doubled for urgent analyses. 

Q: How can I check on the status of an analysis?

A: KISR’s laboratory office will inform you when the job will be completed. However, you can check the status of your job by calling the laboratory office at +965-24989061/2/3 and Quality Control and Quality Assurance Section at the phone numbers mentioned previously.

Q: How do I pay for any analysis?

A: Payment should be made in advance, to KISR's Finance Department by cash or check.

Q: How are the results delivered?

A: Your analytical report can be collected from the laboratory office from 08:30 a.m. to 02:30 p.m. during working days (Sunday to      Thursday).

Q: Who can I contact regarding clarification of the analytical results?

A: Should you have any inquiries regarding the analytical results, you can contact the Quality Control and Quality Assurance Section at previously mentioned phone numbers, within two week of receiving the results.

Q: Can I retrieve my samples?

A: Yes, within two weeks of receipt of the results, the samples can be retrieved. Samples are kept for two weeks for re-testing should it be required). KISR will not be responsible for samples more than two weeks after delivery of the results.

Q: Are there any other tests that you can perform but are not included in the online request form?

A: Yes, there are a number of specialized tests (rarely required by clients) that we can perform, but are not included in the online test request form. You can contact the Quality Control and Quality Assurance Section with special requests. 

Q: I do not know exactly what type of tests I need to have done. Can you help me?

A: Yes, you need to tell us what type of materials are to be tested, the relevant standard specifications, and what you want to know about the materials. 

Q: What standards do you use for analysis?

A: We follow ASTM, BS, USEPA, USFDA, AWWA, ISO and other standard test procedures. 

Q: How much does analysis cost?

A: Please contact the concerned research center or sector.